Visiting a loved one in the hospital can be a comforting experience, providing essential emotional support and helping to uplift their spirits. Cleveland Clinic Abu Dhabi is committed to ensuring that visitors have a smooth and safe experience while maintaining the highest standards of patient care and safety. This guide provides comprehensive information for visitors to Cleveland Clinic Abu Dhabi, helping you prepare for your visit and understand the hospital’s policies and services.
Preparing for Your Visit
Visitor Hours
Cleveland Clinic Abu Dhabi has designated visiting hours to ensure that patients can rest and receive medical care without interruption.
General Visiting Hours:
- Daily: 10:00 AM – 10:00 PM
- ICU Visiting Hours: Visiting hours for the Intensive Care Unit (ICU) may differ. Please check with the hospital for specific ICU visiting times.
Visitor Registration
Upon arrival, all visitors must register at the reception desk. This process helps ensure the safety and security of patients and visitors.
Identification: Visitors may be required to present a valid ID (e.g., Emirates ID, passport) for registration.
Visitor Badges: Registered visitors will receive a visitor badge, which must be worn at all times while in the hospital.
Health and Safety Precautions
To maintain a safe environment for patients, staff, and visitors, Cleveland Clinic Abu Dhabi adheres to strict health and safety protocols.
Hand Hygiene: Visitors are encouraged to use hand sanitizers located throughout the hospital and to wash their hands regularly.
Masks: Wearing masks is mandatory in certain areas of the hospital. Masks are available at the entrance and reception areas.
Health Screening: Visitors may undergo health screenings, including temperature checks, to prevent the spread of infectious diseases.
Navigating the Hospital
Information Desks
Information desks are located at key points throughout the hospital to assist visitors with directions, information, and any questions they may have.
Main Lobby: The primary information desk is located in the main lobby, providing assistance with directions, visitor registration, and general inquiries.
Floor Desks: Information desks are also available on each floor, offering assistance with locating patient rooms and hospital services.
Wayfinding and Signage
Cleveland Clinic Abu Dhabi has clear and comprehensive signage to help visitors navigate the hospital.
Maps and Directories: Maps and directories are available at information desks and key locations throughout the hospital.
Mobile App: The Cleveland Clinic Abu Dhabi mobile app provides interactive maps and directions to help visitors find their way.
Parking and Transportation
Parking Facilities: The hospital offers ample parking space for visitors, including covered parking and valet services. Parking fees may apply. Public Transportation: Cleveland Clinic Abu Dhabi is accessible via public transportation, including buses and taxis. The information desk can assist with transportation options and schedules.
Visitor Services and Amenities
Food and Beverage
Cleveland Clinic Abu Dhabi provides a variety of food and beverage options for visitors.
Cafeterias and Cafes: The hospital has multiple cafeterias and cafes offering a range of cuisines and beverages. These are conveniently located throughout the hospital.
Vending Machines: Vending machines with snacks and drinks are available in waiting areas and common spaces.
Wi-Fi and Communication
Free Wi-Fi: Complimentary Wi-Fi is available for visitors throughout the hospital. Connect to the “Cleveland Clinic Abu Dhabi Guest” network. Public Phones: Public phones are available for visitor use in common areas.
Waiting Areas and Lounges
Comfortable waiting areas and lounges are provided for visitors.
Family Waiting Areas: Designated family waiting areas are available on each floor, equipped with seating, reading materials, and refreshments. Outdoor Spaces: The hospital has outdoor spaces and gardens where visitors can relax and take a break.
Religious and Spiritual Support
Cleveland Clinic Abu Dhabi respects the diverse religious and spiritual needs of its patients and visitors.
Prayer Rooms: Separate prayer rooms for men and women are available within the hospital premises. Spiritual Support Services: Chaplaincy and spiritual support services are available upon request. The information desk can assist with arranging these services.
Special Considerations
Visiting Patients in Critical Care
Visiting policies for patients in critical care units (such as the ICU) may differ from general visiting policies to ensure patient safety and care.
Restricted Access: Access to critical care units may be limited to immediate family members and close relatives.
Visiting Hours: Specific visiting hours and guidelines will be provided by the ICU staff.
Health Precautions: Additional health precautions, such as wearing protective gowns and gloves, may be required.
Visiting Guidelines for Children
While children are welcome to visit, there are specific guidelines to ensure their safety and the well-being of patients.
Age Restrictions: Children under a certain age may have restricted access to certain areas of the hospital. Please check with the information desk for age-specific guidelines.
Supervision: Children must be supervised by an adult at all times during their visit.
Health Precautions: Children with symptoms of illness (such as fever or cough) should not visit the hospital to prevent the spread of infections.
Ensuring a Positive Visitor Experience
Communication with Patients
Effective communication can enhance the visitor experience and provide comfort to patients.
Respect Privacy: Maintain patient privacy by speaking quietly and respecting confidential information.
Limit Disruptions: Minimize disruptions to patient care by keeping visits brief and adhering to hospital policies.
Supporting Patients
Your visit can significantly impact a patient’s emotional well-being.
Offer Emotional Support: Provide emotional support and encouragement to help boost the patient’s morale.
Bring Comfort Items: Consider bringing comfort items, such as books, magazines, or personal items, to make the patient’s stay more comfortable.
Feedback and Suggestions
Cleveland Clinic Abu Dhabi values feedback from visitors to continuously improve the visitor experience.
Feedback Forms: Feedback forms are available at information desks and waiting areas. Visitors are encouraged to share their experiences and suggestions.
Patient Relations: The Patient Relations team is available to address any concerns or provide additional support. Contact information is available at the information desk.
Cleveland Clinic Abu Dhabi is dedicated to ensuring that visitors have a smooth and safe experience while supporting their loved ones. By providing comprehensive visitor services, clear navigation, and adhering to strict health and safety protocols, the hospital aims to create a welcoming and comfortable environment. Whether you are visiting for a short time or an extended stay, the amenities and support services at Cleveland Clinic Abu Dhabi are designed to meet your needs and enhance your visit.
